Shipping & returns
We send all packages by Royal Mail 1st class post, or the equivalent international service. All orders are packed in plain un-marked envelopes and do not carry logo's or details of the package contents.
Usually upon receipt of payment for an order the goods will be shipped immediately. Occasionally there may be a delay if the ordered items are not in stock. Up to 28 days should be allowed for delivery of any order.
You may return items which are found to be damaged or faulty upon delivery to us for refund or replacement. You should contact us before returning any items.
You may not return an item to us because either:
- you decide you don't like the item.
- you decide the item is not what you wanted.
You may not return perishable items to us under any circumstances.
This statement does not affect your statutory rights.
Right to cancel
You can cancel and withdraw from your order within 2 weeks of receiving your goods. No reason is necessary for the withdrawal, which may be given in writing (an e-mail will suffice) or by returning the goods (at our risk). This right will have been fulfilled if you return the goods before the expiry of this period to:
Natural Mystic, 55 Drake Street, Rochdale, Lancs, OL16 1RX
Please note that the telesales law forbids the return of certain goods.
The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.